We took a number and within a couple of minutes, before we even sempat complete our forms our turn was up. We were greeted by a lady named Nor Hayati at the counter. She taught us how to correctly fill the forms and what documents we need for the application. I did not bring my account passbook with me and we needed that for the application. She even taught us to go to the nearest bank (which was across the street) to get a verification/statement. She told us to come back to her once we have all our forms filled and the documents completed.
We went back to her and she processed for us and even told us she'll try her best to expedite things for us without us even asking. So kind of her!!! :)
This must be one of my best service experience in a government office so far!! Kudos to KWSP for being true to the tagline they displayed at the counter "Anda Keutamaan Kami"!
Thanks Kak Yati!! You're the best!!
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